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I'm so pleased to introduce Blue Rock's new Help Desk Ticket system. This system allows you to quickly create support tickets, which will get your issue resolved more effectively. It's simple to use, and of course the best part is that it maintains a running history on each of your tickets, keeping them active until they are deemed resolved. Blue Rock's Help Desk Ticket System is now the preferred method for solving specific tech problems. As part of my never-ending quest to serve you better, I feel that the Help Desk is a giant leap forward. And of course, this great improvement didn't increase our help rate charge, it's still based only on the time spent, and billed in small 15-minute increments.

Anatomy of a help desk ticket. 2 ways to submit a ticket: email or online the ticket keeps track of the initial request info [see Ticket Info section to the right] the Notes section keeps track of the back and forth responses between you and the technician [that's me!] you will receive an email [that looks like the image to the right] each time your ticket is updated you can respond to the ticket by just hitting Reply in the email message, or clicking the Add Note button you can always log in to your account online to review your tickets, both past and present and it's just too cool, it's been a big hit so far

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